Wholesale Terms & Conditions

WHOLESALE ENQUIRIES

  • Please contact Taeja Ellerbeck on +1 778-350-0610
  • or via email floraeverjewelry@gmail.com

FIRST TIME BUYER - MOQ

  • A minimum order of $400 is required of all first time buyers.

RETURNING BUYER - MOQ

  • Reorder minimum $200.

ORDER FULFILLMENT

  • 2-6 week lead time for standard orders and reorders dependent upon the quantity ordered and the nature of the order.

  • Items may be pre-ordered and shipped upon availability.

  • Any items that appear on the invoice and are missing from a shipment must be reported within 5 business days in receipt of order via email or phone. At that time we will ship missing items. If notification of missing items is not provided, the customer is liable for amount due stated on invoice.

SALES OUTLETS/WEBSITE & ONLINE SALES

  • You are only authorised to sell through the retail store that you listed on your initial application to FLORAEVER at the address given. Secondary stores must receive prior approval. Website and online sales must have prior approval by Taeja Ellerbeck. Even if your retail store has online sales attached you must receive separate approval for both outlets. FLORAEVER does not allow its products to be sold at online auction sites or through markets without written permission.

EXLUSIVITY

  • As a distributor/retail partner you will have exclusive access to up to 40% off on wholesale items and access to items past and present within the store. You will be able to make custom requests and be able to get notifications before customers of upcoming product launches. If you don’t place a re-order within 6 months FLORAEVER will consider the Distributor time to be lapsed and exclusivity will be void. Approval is needed before becoming a FLORAEVER Distributor.

SPECIAL/CUSTOM ORDERS

  • Special orders and custom combinations are not returnable, exchangeable or refundable.

PAYMENT OPTIONS

  • FLORAEVER accepts all major credit cards, checks, or PayPal.

SHIPPING & HANDLING

  • Tracking is provided, unless otherwise specified. Cost of shipping is dependent on weight, insurance and expediency.

  • CBS terms (credit before shipment): Order balance is due upon invoice received. Credit cards, checks and/or PayPal transfers must be deposited and cleared prior to shipment.

  • Buyer is accountable for shipping & handling fees.

  • Shipping insurance must be requested to apply.

CARE INFORMATION

  • Proper care of FLORAEVER Jewelry will greatly increase its lifespan and your customer's satisfaction. See general care instructions here.

REPAIRS

  • Repair fees are subject to per piece fees depending on the severity of damage. FLORAEVER reserves the right to review and authorize final assessment of the damaged piece/s.

  • FLORAEVER offers free repairs for items purchased and returned to retailer within 7 days of shipment received. All other repair requests are obliged at a minimum $35 repair fee plus shipping and handling. 

COPYRIGHT IMAGES

  • This website/business is owned by Taeja Ellerbeck, and subject to copyright. If you would like to use any of our images for promotional purposes please ask permission first - a simple email is fine.

PRODUCT

  • Product design may vary slightly due to the characteristics of handmade products.

  • The most current price list supersedes any previous pricing or price lists. Quotes provided under written or digital catalogues are estimates. Pricing of metals are subject to change according to the current market rates.

PRIVACY POLICY

  • Any personal information that you provide to us including your name, address, telephone number and email address will be treated confidentially and will not be released, sold or rented to any entities or individuals outside of FLORAEVER. We do however reserve the right to list your store's contact details as a listed distributor on our website or to provide these details to a potential customer upon request. We do not collect or record any credit card details you may provide when purchasing products from floraever.com. Your credit card details are securely passed to and processed by our Payment Processor, Shopify, PayPal. If you have any concerns or enquiries regarding the privacy of your data contact us at +1-778-350-0425 or via email at floraeverjewelry@gmail.com

RETURNED GOODS

  • Any items that are broken or defective as a result of a manufacturer defect must be reported within 5 days with receipt of order. Please email floraeverjewelry@gmail.com

  • Returns will be handled on a case-by-case basis. FLORAEVER jewelry reserves the right to assess and authorize any return cases.

 

By activating your account with Floraever and/or ordering or receiving an invoice from FLORAEVER you hereby state that you have read, understand, and comply fully with the listed terms & conditions by FLORAEVER. You agree to comply fully with FLORAEVER terms & conditions for the entire duration that you carry & sell FLORAEVER products